Geekhub Tech Solutions is committed to providing high-quality maintenance services for our clients’ websites, web applications, mobile applications, WordPress websites, and servers. In order to ensure a smooth and efficient process for requesting support for maintenance services, we have established the following terms and conditions:
- Support Ticket Submission: All requests for maintenance support must be submitted through our online support ticket system. The support ticket system can be accessed through our website or by contacting our support team directly.
- Description of Issue: When submitting a support ticket, clients must provide a detailed description of the issue they are experiencing. This will help our support team to diagnose the issue and provide an appropriate solution.
- Response Time: Our support team will respond to all support tickets within 24 hours of submission. If the issue requires further investigation or additional resources, we will provide an estimated time for resolution.
- Payment: Payment for maintenance services will be invoiced based on the agreed-upon service level and frequency. Payment is due upon receipt of invoice. Failure to make payment may result in a delay or suspension of maintenance services.
- Service Level Agreements: Service level agreements (SLAs) may be established on a case-by-case basis, depending on the specific needs of the client. SLAs will outline the scope of services, response times, and resolution times for maintenance support.
- Warranty: Our maintenance services are provided “as is” and without warranty of any kind, whether express, implied, or statutory. We do not guarantee that our maintenance services will meet the specific requirements of any client or that they will be error-free, timely, secure, or uninterrupted.
- Limitation of Liability: In no event shall Geekhub Tech Solutions be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, arising out of or in connection with our maintenance services. Our liability shall be limited to the amount paid for the specific maintenance service provided.
- Termination: Clients may terminate their maintenance services at any time by providing written notice to Geekhub Tech Solutions. Upon termination, all outstanding invoices must be paid in full.
- NDA: All above terms and conditions are mentioned in NDA document signed. Also, NDA might have more custom terms and conditions specific to respective client which are mutually aggreged between us if any.
By submitting a support ticket for maintenance services, clients acknowledge that they have read and agree to these terms and conditions. These terms and conditions are subject to change at any time without notice. Clients are encouraged to review these terms and conditions periodically for updates.
